Privacy Policy

How we protect your personal data

Last updated: January 20, 2026

At Courtello, protecting your personal data is a priority. This policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller is:

Courtello
Email: privacy@courtello.be

2. Data collected

We collect the following data:

  • Identification data: name, surname, email, phone
  • Connection data: IP address, connection logs
  • Billing data: bank details (via our secure payment provider)
  • Usage data: reservations, preferences, usage statistics

3. Processing purposes

Your data is used to:

  • Provide and improve our services
  • Manage your account and subscriptions
  • Process payments
  • Contact you about your account or our services
  • Ensure platform security
  • Comply with our legal obligations

4. Legal basis for processing

The processing of your data is based on:

  • Contract execution: to provide the services you subscribed to
  • Your consent: for marketing communications (withdrawable at any time)
  • Our legitimate interest: to improve our services and ensure security
  • Our legal obligations: for billing and accounting

5. Data recipients

Your data may be shared with:

  • Our technical subcontractors (hosting, payment)
  • Competent authorities if required by law

We never sell your data to third parties.

All our subcontractors are located in the European Union or offer equivalent guarantees.

6. Retention period

Your data is retained:

  • Account data: for the duration of the subscription + 30 days
  • Billing data: 10 years (legal requirement)
  • Connection logs: 1 year

After these periods, your data is securely deleted.

7. Your rights

Under GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right to rectification: correct inaccurate data
  • Right to erasure: request deletion of your data
  • Right to portability: receive your data in a standard format
  • Right to object: object to certain processing
  • Right to withdraw consent: at any time for consent-based processing

To exercise these rights, contact us at privacy@courtello.be.

You may also file a complaint with the Data Protection Authority in Belgium.

8. Data security

We implement appropriate technical and organizational security measures:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Restricted access to personal data
  • Regular and secure backups
  • Monitoring and incident detection

9. Cookies

Our website uses cookies for:

  • Essential cookies: necessary for website operation (session, language preferences)
  • Analytics cookies: to understand how you use our site (with your consent)

You can manage your cookie preferences in your browser settings.

10. Changes to this policy

We may update this privacy policy. In case of significant changes, we will notify you by email or through our platform.

The last update date is indicated at the top of this page.

Data protection contact

For any questions about your personal data or to exercise your rights, contact our data protection officer: privacy@courtello.be